Monday, April 27, 2020

Making a Call in Microsoft Teams

Microsoft Teams has replaced Skype for Business. That means organizations can still perform conference calls but Microsoft has added the power of their OneDrive cloud solutions to the conference technology. These instructions are for students, employees, and faculty who wish to call other people on the SCSU network.

Purpose: Make a call to a SCSU class peer or a fellow SCSU colleague.



  1. Log in to your Microsoft Account.
  2. Click on the Teams icon from the list of Apps.
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  1. To make a call, click on the Calls button from the side navigator.
  2. While there are many ways to make a call, these instructions will make a call from the SCSU email directory.
  3. Click on Make a Call, at the bottom of the screen.
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  1. An interface pops up, with suggested names from your contact history.
  2. Activate the Type a Name field with a click of your mouse. This field operates just like the address field of an email.
  3. Type the last name of the SCSU person you wish to call. A list of matches will automatically populate.
  4. Select the name you wish to call.

MULTIPLE CALLERS: After adding the first name, and before clicking Make the Call, you can add additional names to the call.
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  1. For audio-only calls, click on the phone icon.
  2. For audio/video calls, click on the video icon.

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  1. The call will begin as soon as the recipient answers the call.
  2. An audio-only call will only display your initials icon, without any picture.
  3. An audio/video call will display the video feed as shown in this picture.
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All instructions and documentation written by:

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Dr. Jason Lawrence, M.S., Ph.D.

Theory and Practice of Professional Communication
Artificial Intelligence writers, Internal Documentation, and Emergent Texts
Visit my Official Blogmy LinkedIn profileor my Web Page.

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Find a School: Southern Connecticut State University

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